Brought my car in last week for them to look at. It took them an entire week to figure out what was wrong with it then, meanwhile they never once updated me. I had to end up spending $500 on a rental car for a week. When I called back this morning , a whole week later they said they would have my car done by the afternoon. I dropped off my rental car and came to the service center and they informed me they haven't received the part and my car was still not fixed. They lied to me on the phone this morning and promised it would be done and offered me no solution when I came to pick it up this afternoon. The service advisors Tillman and others never answer the phone but when I make a surprise visit they are chatting and laughing in the back. If I could give them 0 stars I would. They have the absolute worst customer service. They DO NOT care about their customers or their cars. My family has purchased 5 vehicles from this dealership and we will not be purchasing any more. The whole experience was awful and extremely disrespectful.
There is a service advisor there,Ustenoff Tillman.This man is extremely rude, non professional, smart mouthed, and does not have any people skills or customer service skills Not only was he rude to me, he was rude to customers over the phone as well.YOU CANT EVEN SPEAK TO THE MECHANIC IN PERSON! You have to go though the third party service advisor Tillman. Worst experience ever, Mr. Service advisor, if you have a chip on your shoulders then u need to quit. Took car there for a couple of recalls in April, I did not recieve it until June. So after 2 weeks into April, I asked since the care passed the recall, did your mechanic install the knock sensor like the recall indicated. He said what knock sensor. He tried to recommend services that I did not need. I attempted to get corporate involved, but they didn't have a lot of control over car dealerships. My car is no better off than when I took it there, I don't think that corporate got them to install the sensor, even though they told corporate they did. My engine is still knocking. Find somewhere else to get you car serviced!!!!!!
I called them but no call back but they were very willing to serve and true to their word. Also price conscious.
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