What a wonderful Diner. Excellent service, Great price, and large portions. They’ve done a lot of upgrades and it shows. Now that I know they offer Catering I’ll be ordering for our next business luncheon!
Terrible takeout experience. Called in to place my order at 11:30 AM. I was told that it will be 45 mins to an hour. Arrived at the restaurant after 12:30. They promptly took my payment and then the hostess informed the kitchen staff to start preparing my order. I guess the 45 minute estimate was just a random number that had nothing to do with orders in queue. The restaurant was about 30% full. While I waited three tables were served and one more table was in the wait. At around 12:50 (twenty minutes after my arrival at the restaurant), the cook stepped off the grill to enquire if I was waiting for a takeout order or to place a dine in order!!! 1 hour and 20 minutes after having placed my order, they had NO CLUE that I was waiting for my food. Anyway, my order was finally ready after 10 more minutes. The server took her own sweet time talking to customers, checking her phone, and engaging in banter while bagging my takeout boxes, and handed them over to me without even a hint of an apology for the 1.5 HOUR WAIT. When I got home I realized that there were no waffles, as ordered, in my MVP breakfast. And they hadn't packed in any cutlery either. The food was okay, I guess, but frankly I wasn't even hungry any more. Next time I can anticipate being hungry in about two hours, I will definitely consider ordering again from Spillway Diner.
EDIT: I raised my review because the cashier was very sweet and gave me a full refund and completely understood the situation. I am very upset with my first experience at Spillway diner. I ordered the Spillway Sampler and it came out so burnt and overcooked it was literally hard as a brick. I am disgusted to have paid $11 for the inedible food that I received. Any knowledgable manager or kitchen staff should know that this is not acceptable.
Very good food. Great service. Home owned. Really good prices,
Great food, great service. Have been here a few times always an excellent experience.
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