Is this your business?
Just paid $15 more for a refill than I did 3 weeks ago for the full set of acrylic nails to be done. Shouldn’t a refill be a little cheaper than a full set? Noted I had to get one nail replaced but still. The original set of acrylic nails with a French manicure was $40 and I was just charged $55 to get a refill and polish. And to top it off, it seemed to be a rushed job and the acrylic was applied very thick on the replacement nail, which now doesn’t match the thickness of the others. Both hands were not compared so one hand has a longer length than the other. However, I do need to say that the original set done by Mary was very nicely done. These comments are strictly about the refill. Thought I had found my go-to place but I guess not.
Let me start off with the positive. The nail salon is clean, Covid-19 friendly, and has a variety of nail polishes. However, they are overpriced and some of their nail techs are not able to complete certain services. Here’s what happened: I walked in on Saturday to get my nails done and they kindly serviced me although they were not taking walk-ins. I paid $60 dollars for a gel-pedicure and $50 for a full-set. The going price in MS in upscale salons for gel pedicures is $45-50 and full set is $30. Saturday night my thumb nail broke. I live 45 minutes away and had to drive back to get my nail fixed. I come back Sunday and the nail techs are badly talking about how thin the acrylic was applied. Instead of fixing all of my thin nails. The nail tech fixed the one broken nail and charged me for gel color, $30 dollars but accidentally swiped my card for $25. So, I paid $75 dollars for a bad full set. I should have not been charged a dime for this service. The number 1 rule in business is keeping your paying customers happy and satisfied. I will not be returning!
As soon as I walked in I asked for a mani pedi and they were so kind and greeted me and took time on my pedi. All the sudden this lady out of nowhere starts to take off my nail polish on my finger nails while I’m getting my toes done like she’s in a rush to be somewhere. She soon takes me over to to get my nails dipped and it literally took her 5 minutes.. and it’s been only a short few days later and it’s starting to chip off. everyone there is so sweet and the shop is really nice but that older women is going to ruin business.
I drive 45 mins to get my nails done here because they accept appts with the pandemic. I have only been here twice and both time got the dip set ($50) and they were gorgeous and I was very please when I left. Then the VERY next day they start cracking and look hideous! The first time I went back a week later and showed them what my nails looked like and was charge full price for another dip set. Now here I am again in the very same situation the next day! This time I WILL NOT GOT BACK and will take my services back to FIVE STAR NAIL SPA in Clinton, MS were I was NEVER disappointed if they are taking appts.
Great visit as usual! Nice pedi chairs, that are comfy . The salon was clean and bright. Andy does my nails and Always does a great job and Philip did my pedicure . The salon has a great selection of colors of gel and dip which I love. I will continue to come back !
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