They were supposed to call me when my items arrived and didn't. My wife called to give another phone number and then someone checked to say that they received them early that morning. Then when I got there the man that was helping me tried to pretty much talk me out of getting them installed that day. He asked me 3 times if I wanted to drop off my truck that it was going to take a while. 1 hour and 15 minutes to install a bed cover, running boards,and window deflectors. I love the new items but will not be going back to that location.
I recently purchased a truck from Gray Daniels in Brandon. There were a few thing that needed to be replaced/fixed and they sent it to Rick's Pro-Truck. They did a great job of making sure all points were checked and reported after inspection of rims and tires. BIG thank you!!! They wanted to make sure the rims and tires were safe to drive on. I will definitely use them again in the future Ü
I had a hitch put on my Honda at the Flowood store and needed an adapter that they didn’t have in the Flowood store but had at the Brandon store. Upon their realizing what I needed was an hour round trip away, one of the employees immediately left for Brandon to get the part for me. They installed my hitch with the adapter from the other store in LESS THAN TWO HOURS. These folks are eager to do what needs to be done in order to provide exactly what the customer needs. Absolutely A++ turn-key service. I cannot recommend these folks enough!
Every time I visit this establishment I am floored by the professionalism and customer service. Honored a warranty on an item I bought 3 years ago. Worked with me when I had to reschedule 2 times. Will do my business here!
As a woman who doesn’t know much about gidgets and gadgets or mechanical or technical stuff, I expected to be pushed into buying a bunch of stuff I didn’t want or need. I have experienced this at many other establishments. It wasn’t like that at all. Everyone was helpful and welcoming. All my questions were answered with patience. I didn’t feel like I was being pushed out the door to get to the next customer. It was an all around great experience for me. Anxiety free. I left a happy customer and would recommend Rick’s to anyone. The blond haired girl at the front desk was great too. She went out of her way to help me and was even kind of hilarious.
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