Both of my children have been going here since babies and will continue to be patients of Dr. Ouzts.
My child was denied care after one receptionist initially was able to squeeze him in for a visit. My mother brought my son in on my behalf they stated they would be able to see him and after 3 plus yes then stated simply due to his information not being updated he would not be seen. He not only had primary insurance but also secondary insurance that has been used each visit. The older lady with choppy layers then proceeded to inform my mom that bc my son had not been seen in a year and I his mother had not updated my contact info would not be seen. Take in mind nothing had changed but my ph # she then stated she was too busy to call and that there was no way considering my job I could/should have the insurance I have. First thing Monday morning I will be filing a major complaint with this employer. To think a simple, ignorant minded receptionist could deem herself the judge to indicate what kind of insurance I should have and then reject medical care for my son is beyond disgusting and immoral. My ex husband is not serving our country for some lady to reject the service my son is entitled too, the audacity!!! The behavior displayed/provided by this lady will not be tolerated and I will see that this situation is corrected! Shame on you!!! The liability you are placing on a potential lawsuit is grand! Absolutely disgusting,all these years and this is how you treat my child?! No mam!!! 3 hr wait to turn him away ??? For what being an incompetent, ignorant receptionist? Stand by !!!
I LOVE Merit Health Pediatrics! This is the only clinic my son has ever been to and I switched my daughter to them because I LOVED them so much. Everytime I have a question the nurses call me back like they say they will. My son's prescription wasn't covered by Medicaid, but he needed it badly and the nurse stayed working on it until Medicaid paid for it. I am in and out within 30-40 minutes depending on how many questions I have. Then, when i have 100 silly questions they dont mind to sit and answer. They called to check on me and my family because my mother passed 1 month after my son was born and they wanted to make sure I sidnt slip into depression. They are always so sweet and treat my children great! They call me by name and call my children by name when they see us. This is the only clinic my daughter isn't afraid to go to because they make you feel comfortable. I would recommend this clinic to everyone!
Although everyone is nice, Dr outsz misdiagnosed my children 2 times in the last month. My child ran 103 fever and he told me it was viral. I knew in my momma heart that wasn't right so I called and asked for an antibiotic which he refused to write. Took him to different Dr today and the Dr diagnosed him with DOUBLE ear infection AND BAD sinus infection. My momma heart is angry my child suffered so long
Terrible! My daughter was born 6 weeks early and in nicu for 9 days. After getting out of nicu, her stomach began to grow bigger and bigger. I’m a nurse myself and pointed this out 3 consecutive doctor visits. Her nurse practitioner agreed with me, but she got the supervising MD to look at her stomach 2 of the 3 visits to confirm her thoughts on my daughter’s stomach being abnormally big. He said it was normal because she is a preemie. She also had extra visits to make sure she was gaining weight appropriately and according to the clinic, she DID gain 2-3 ilbs. After the third visit, she ended up being admitted to the hospital for her stomach that I had pointed out to them 4 weeks prior. Long story made short, she had many invasive procedures performed including a biopsy of her colon while in the hospital ( she was only one month old) and they thought she had a rare disease. Inevitably, the problem was only a milk protein allergy! When she got arrdmitted to the hospital, she had only gained 6 oz while this clinic told me she had gained 2-3 ilbs. The clinic should have eliminated milk to begin with. Absolutely ridiculous - I’m a nurse and made a better judgement call than the doctor at this clinic.
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