The receptionists are always friendly and helpful, the nurses were polite and kind to my kids, and Dr. Outz always listens to any concern I have.
My experience here was horrible, first of all I lost my license the same day my son had an appointment and when I told the receptionist with the dark curly brown hair that I lost my license she had a bad attitude telling me I need the license because my child is a minor, but any clinic that I have took my child to I never got harassed about Identification right then, but of course I always had my identification, but not today cause I lost my license. The doctor was kind and the nurse that took my son vitals. So when it was time for me to check out the lady that's on the check out side had a snobby attitude also, I would not recommend anyone to bring their child to this clinic, i will surely be taking my son back to Brandon family health care clinic were the atmosphere is warm and welcoming.. This employees at this clinic looks at you like you don't suppose to be at their clinic. This how my experience at pediatrics of River Oaks in Flowood, MS was on 4/24/2017
The absolute WORST clinic. My child has been going to this place for a year and EVERY SINGLE time I’ve been, I’ve had nothing but a problem from the staff. The ladies at the front desk ESPECIALLY have a NASTY attitude. My child will not be back to this clinic.
I feel like they truly care for my child well being. I will say I think they are just so busy they dont have a ton of time to talk to each patient but overall treatment was kind and helpful. When my daughter had the flu they caught it early and helped her.
Many times we have walked in with an appt just to sit over an hour even when the office is not busy. We have had many problems with the “nurse” there. Although I think they just refer to “nurse” by using that as an excuse to put you on hold for 30 minutes. We have walked in and heard the nurse talking about us. We haven’t had any problems with Dr. Outz and we do think he is a good doctor, but he’s definitely not worth dealing with the office and being talked down on. The lady at the front desk loves her glass window. She slides it closed and pretends to not see you and she is by far the most rude person I have ever heard of.
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