Massage Envy
149 Market St, Flowood, MS 39232, USA
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149 Market St, Flowood, MS 39232, USASee Your Business Here!
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Had a great massage today but for the life of me I cannot figure out how a business expects to do well by punishing return customers who choose not to become a member…so a 60 min massage for a first time guest is $70. Ok so I’m good with that. But here’s the kicker…if I return for another massage in less than a year, unless I decide to become a member for $70 per month then my next 60 min massage will cost me a whopping $120! How does that encourage return customers? The sad part is Angie was great and were it not for the obvious punishment for not wanting to be a member then I would be back but I guess I’ll need to find a place who recognizes what real customer service looks like!
I’ve tried to cancel my membership since I’ve signed up and was told that I had to go in the clinic to cancel and when I finally had the chance to go in, I was told that I was signed up for a 1 yr membership! Many attempts have been made to draft money from my debit/credit card, which I have now locked. I was told that I could not cancel and after 3 more months of nonpayment, it will automatically cancel. I don’t plan on signing up again and regret that I did, although I was pleased with the person who serviced me, even though I’ve only been there once since I have signed up.
The Best Message Therapist! Hands Down! I'm always satisfied. And the staff is great and friendly.
Don't waste your money and time. They do not value your time. First they force you to sign to get a membership. Second, they are never on time. They make you wait and I had to wait at least 10 -15 minutes every time. Today (10/2/2021) I took the very first appointment at 9 AM and they made me wait for 15 minutes only to come to me with an excuse that there is a computer glitch. I asked them to cancel my membership. DO NOT BECOME A MEMBER. It's not worth it.
Contract involved. View alternatives. Underhanded and shady owner. Flowood location is short on money. They sent out an email saying they are going to raise rates to prove it. Must be why I have to go to 5 doctors to get a doctors note otherwise owner won’t do me courteously even after my surgery. Let this place go out of business and the owner with it