I went in to get my wedding ring fixed. They were very courteous, very helpful, I reminded them that my stone is princess cut not circular, even showed them a picture. They called me when it was ready and when I came in it was circular cut. Now I have to wait another few days and drive another hour to pick it up. Update: Went to pick up my ring and the cut was right, but the set was wrong. They gave me a heavy discount but not worth having them 'fix' it again. Update #2: Not a month later my main stone is already loose.
Owner (elderly man around 80?) Was rude as hell. I will NEVER go back. Jewelry WAY over priced considering the quality. I got better prices/ quality at sams club
Not impressed. Very Rude. I walked in to buy a pair of Diamond stud earrings; Paul, one of the owners assisted me. He pulled a pair out of the case for me to see and held it in his hand, he refused to let me hold them, because the “stones were so big”. I’m not sure what he anticipated happening; but I was sitting down, maybe he profiled me and thought I was going to make a run for it lol. I got up and left, the way that I felt in that moment made me not want to do business there. Who spends a substantial amount of money on diamonds that you cannot inspect? Maybe they try to pass of synthetic stones as real, and that’s why they do not want customers taking a closer look. At any rate, I made my way to another local jeweler, where I was treated with respect. Graciously offered to hold and inspect the stones with a loupe to ensure my satisfaction. I would have loved to have bought $48,000 worth of jewelry from Jackson Jewelers, but I refuse to conduct business where I am profiled as a thief.
I recently bought a wedding set from Jackson Jewelers. I worked with both Ron (the dad) and Paul (the son). Both of them made the process so much easier than I thought it would be. They worked with me to create the most beautiful wedding set. My wife gets compliments literally everywhere she goes. They diligently worked to keep it within my budget and get her exactly what she wanted. This is a family owned business that sincerely wants to take care of their customers. I found them because several people suggested them when they heard I was looking for a wedding ring. I'm glad they did. I'll definitely be referring other people to Jackson Jewelers. I suggest you at least visit the store and see for yourself. I couldn't be more pleased.
My husband worked with Paul to design a custom engagement ring that is absolutely beautiful. Paul further helped us in picking out the perfect wedding bands to accompany my engagement ring. The whole staff is so friendly and patient! I wouldn’t go anywhere else for my jewelry needs!
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