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Hoping to change my review, but for now 2 stars it is. I went in to get my wedding ring fixed. They were very courteous, very helpful, I reminded them that my stone is princess cut not circular, even showed them a picture. They called me when it was ready and when I came in it was circular cut. Now I have to wait another few days and drive another hour to pick it up. I chose this jeweler even though I live almost 40 minutes away because of good reviews. Probably won't be back.
Engaged by nearly all staff warmly from the moment I walked in. Each question was answered thoughtfully and quickly tailored to my specific needs. Very satisfied with my purchase. Will be back!
Great selection, service, and prices! Have me a great deal on a beautiful ring!
We're thrilled to have discovered this family owned operation. Plan to use them exclusively in future.
Not impressed. Very Rude. I walked in to buy a pair of Diamond stud earrings; Paul, one of the owners assisted me. He pulled a pair out of the case for me to see and held it in his hand, he refused to let me hold them, because the “stones were so big”. I’m not sure what he anticipated happening; but I was sitting down, maybe he profiled me and thought I was going to make a run for it lol. I got up and left, the way that I felt in that moment made me not want to do business there. Who spends a substantial amount of money on diamonds that you cannot inspect? Maybe they try to pass of synthetic stones as real, and that’s why they do not want customers taking a closer look. At any rate, I made my way to another local jeweler, where I was treated with respect. Graciously offered to hold and inspect the stones with a loupe to ensure my satisfaction. I would have loved to have bought $48,000 worth of jewelry from Jackson Jewelers, but I refuse to conduct business where I am profiled as a thief.