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I love Mexican food and this happy plate definitely made me happy but the service is not the best , don’t expect great customer service because it doesn’t seem to exist for some reason but I did enjoy my little meal . 2 stars ⭐️ only because customer service wasn’t on point .
EDIT: We returned to this restaurant in June after a great experience in December. This was some of the WORST service I've had. To start, the hostess seemed angry to be seating us, she was so unfriendly! Literally rolled her eyes as she tossed 2 menus on the table for our party of 4. Although there were only 4 of us, everyone's order was messed up, my son's crunchy taco had set so long before serving it was soggy, and his fries were scalding hot but not brought out until the end of the meal, my husband's fajitas were served without tortillas. Our waiter never offered a refill on any of our drinks and we never received napkins or the chili powder we asked for. While I previously gave a great review because the food was good, I can no longer give 5 stars for such poor service. I regret choosing this restaurant to celebrate my birthday, we didn't even try to order dessert.
Service was good and the staff was helpful. However, this is really just a run of the mill Mexican joint. Solid food, good prices, good service. It is comprobable to the other Mexican places in and around Dogwood.
This restaurant knows me by name now. They have good service and good drinks. I go just for the alcohol, chips, and queso. A perfect time when my friends come. The servers and manager are always polite, even when I am only getting the bare minimum. It's a great place to get some drinks!
We have been going to El Sombrero for well over 2 years. Yesterday my family met there and the service was horrible. My boyfriend and I went back today, and 2 servers were on the patio, one was smoking the other was just sitting there. We sat down No one ever came to get our drinks. Another table came in after we were there about 20 minutes and waited on that table asked if someone had come to the table, we said no. She went in the manager came out asked about our drinks and brought them. Still no chips and salsa!!!!! When a waiter finally came to the table we were so irritated that all I ordered was a soft taco NO CHEESE!!!! WHEN HE BROUGHT IT OUT PACKED WITH CHEESE. I TOLD HIM TO TAKE IT BACK AND GIVE US A CHECK FOR THE DRINKS. HE WAS VERY RUDE. They don't have to worry we won't be back!!! Everyone was rude!!!!!
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