DEFY Jackson

2280 Lakeland Dr #9592, Flowood, MS 39232, USA

About DEFY Jackson

4.5 / 5

from reviews

Is this your business?

    L. Denise Heidelberg
    October 02, 2022

    If you like customer service this is not the place to go. Where should I start? The smell when you walk in said alot after I walked around inside. The floor almost took my shoes off because it was so stick. The staff spend most of their time on the phone. I had to help the children get on the zip-line. There was only one person working watching the kids. Yes parents were watching but there were some things that they were doing that they should not have been doing. The staff spent majority of there time on their phones. I felt bad for the one young lady checking everyone in while everyone sat behind her on their phones. To be honest, I thought there was not a manager there. I was wrong. She came out the back like she had been sleep. I am not saying she was but that is what she looked like. Once we got into the party room. We almost had to ask repeatedly for the things that we needed for the party. We were met with attitudes. I guess because we had them doing there job. The employees (except the one checking everyone in) here were everything that you do not want in an employee. I was very disappointed. Wait, I almost forgot about the water on the floor. Instead of bringing a mop and a bucket. Someone decided to drag the mop to the room. Which caused a little boy to fall hard on the concrete floor. That right there would have been a lawsuit. No one even thought to put out a wet floor sign. I watched an employee eat stuff out of the snack machine then leave it. She did not clean up after herself, so what does that tell you. Oh my, I thought I was done. The bathroom. Only one stall had tissue and it was almost out. There was a bad smell coming from the boy's bathroom that was still there when we left an hour after I first noticed the smell. The only reason I did not give them 1 star because hate is a very strong word that I do not like to use. When this place first open under another name the staff was amazing. So disappointed for how corporate has allowed this place to turn into. I wish I would have gotten the name of the young lady who worked alone while others sat behind her on their phone. One actually got up when she saw me taking pictures. ONE guy was playing so much I did not realize he was part of the staff. DEFY there is still hope. You can come back from this review but better management is needed first. Until changes are made, I do not recommend this place. I forgot the pizza for the party was cold. Not warm cold. It was like the it had been sitting out for hours not minutes. It was cold.

    Navpreet Kaur
    July 24, 2022

    Great place to have fun with kids and family. Comfortable seating upstairs for companions. 6 massage chairs with reasonable prices.

    Diane Davis
    June 05, 2022

    Lots of fun, but they don't tell you all of your package details. Therefore you miss out on some things you didn't know about. The staff was curtious and kind though. And that was a tremendous help for me.

    Angie Patridge
    October 22, 2022

    I booked my son’s 11th Birthday party here and the service was wonderful and staff were friendly and attentive. The kids had a great time and the parents had plenty of places to sit and relax and enjoy watching all the fun!

    India Martin
    September 17, 2022

    My kids had a great time. It was a little crowded but understandable for a Saturday afternoon. Two of the attractions were out of service. And the Zip line was tangled for most of our visit. An attendant eventually came and unwrapped it so the kids could play on it towards the end of our session. Also the rules were not well enforced. The attendants had whistles but I think with the crowd they probably were doing the best they could.

    DEFY Jackson

    Our Address

    2280 Lakeland Dr #9592, Flowood, MS 39232, USA

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