Is this your business?
After my NP left the practice, I was assigned to Ashley, NP. She cares nothing about where I'm hurting or why. All she cares about are your pill numbers & reducing the number she prescribes. As an RN, I understand there are other factors like the CDC & their corporate office, but they could actually as if they gave a crap about the patient. My previous NP was awesome & I tried to give Ashley a fair shake, but she's an ice cold person or seems to be anyway. Thinking of getting a new dr.
Today I got an injection from Dr. Rex williams, who is a very compassionate doctor. From my first visit my experience with him, I was very pleased. Dr. Rex William listens to you and explain in detail what kind of procedure he thinks that would be suitable for the pain that you have. The staff is very nice. What I like about Dr. Williams, is that he asks if you have any questions after he explains what kind of procedure he is going to do for you. When you get the injection everyone in the surgery room makes you feel safe. They also tell you step by step what they are doing, before Dr. Rex start with the procedure. Thank you all for being so nice and taking the time to listen to your patients. Thank you so much for great service.
I cannot fathom why anyone in their right mind would give this crooked place a rating past 1 star. If zero stars existed, they would receive it. Since my first visit, all they cared about were the medication count and adding on services to up there costs. The wait is ALWAYS outrageous, sometimes reaching 2+ hours and the staff are not compassionate. They will not combine services on the same day to make the patients life easier and when you attempt to speak with billing, you go to a company out of state who are highly rude and unrelatable. Healthcare is already outrageous, this company exists purely to take your money. They do not care to find a solution to your problem. Why would they? If you're healed, you no longer return. Please think before seeking assistance through this company. There are other companies who have openings and genuinely care for their patients. Do not waste your time, money or energy with this crooked organization.
Its obvious that the doctors, nurses & staff here really care for each & every patient. I have been very impressed with the care that I've received. In the time I have been at this clinic, I've been seen by both doctors & Ashley, NP. Each one has always taken as much time with me as I need, answering every question; it's obvious that they are on top of the latest information re: medication options, procedures, and they have a great understanding not only of pain & how it affects individuals differently, but they also follow rules & regulations to a "T". This is such a great relief to me, as I've had doctors before who prescribed me any old thing, & it was more detrimental than it was helpful. They give assessments regularly, in order to follow their patients' mental, physical & daily living state. CPS even has a program to assist with daily life for those limited by pain. If I could give more than 5 stars, I would. My other doctors told me I would never be able to walk again, & would be confined to a wheelchair for the rest of my life. Because of the time, treatment & resolve of the doctors at CPS, I am now medication-free, & am able to skip, jump & run! 😁🎉
Long Wait Times, Ignored while waiting My husband was a new patient with appt at 2:30, we arrived at that time and proceeded to wait. After about an hour, he was called back to give his 'sample' and told to sit in another location which is basically a hallway. That wait was another 2 1/2 hours. I'm not really sure why I waited so long but I finally said to a nurse..His appt was at 2:30, she let me check and came back and said they will get you in a minute. Well, the minute turned into another half hour when he was finally brought to a room. During all of this waiting in the hallway, not one person seemed to notice that we had been there that long or cared. People were walking back and forth past us, including the doctor who I didn't know would be my husband's. Once back, the nurse said we have been running behind since this morning. OK, why not called the patients and have them arrive later so they are not waiting for 5 hours. We left the office at 6:00 pm. Haven't heard from them about a CT that is supposed to be scheduled.
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