After a very challenging experience with the local team here in Jackson, Michelle was the game changer! She has taken control of the situation and made the final process very pleasant. Huge shout out to whoever hired her. Marc and Josh are straight up people and run a great business, I highly recommend Blue Haven because of these three.
Our pool is now complete and dirt finishing work is scheduled for this week. Ron and David started the project mid October and then David got pulled to another part of the state. Despite all the rain we had this winter, the pool was completed on schedule. Ron was super to work with through the whole process. I know we will enjoy our pool and I highly recommend Blue Haven Pools!!
BUYER BEWARE! Our dig was July 29, 2021. Pool was complete November 24th. Pool is nice. We entered into this contract with full disclosure that we were concerned about the run-off from pool deck as our existing porch was lower than pool. Our pool was built extremely close to our house and the slope has caused major flooding issues. Rain water gets in our house when it rains. Once pool was complete, there was no communication. They won’t answer phone calls and help with any questions. For 95K investment, this is extremely disappointing. We are now in the process of hiring landscape architects to fix this issue, another 12-15K! Blue Haven told us they would come out, put a bigger drain and rework our “slope”, but haven’t done so yet. They won’t answer calls, texts or emails. Just know that once your pool is complete, they are DONE with you…“Take the Money and Run.” If they happen to respond to this review, it’ll be the most communication we’ve had thus far.
We had a great experience with Kale and Ron! Kale was easy to communicate with regarding the design of the pool! Ron was great throughout start to finish on the construction and any questions we may have had... and we had lots! Thanks Blue Haven for a great experience!
FIVE STARS!!! We were completely blown away by the professionalism of Erin, Cale and Ron at Blue Haven! They went out of their way in assuring our total satisfaction with the design and construction of our new pool. Erin was particularly helpful in materials selection and the timely delivery of materials. I cannot recommend these folks highly enough if you are looking to build a new swimming pool!
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