I bought #9 combo around 11 am. The burger wasn't how I ordered it. I didn't notice til I made it home and I didn't feel like driving back at the moment. I took the ENTIRE meal back around 2:30 and asked for it to be remade correctly. While waiting I'm hearing the MANAGER use PROFANITY! I hear her ask an employee what time is on the receipt and when she looks at it she catches an attitude and shakes her head! I asked her was it a specific time for me to bring it back?!?! She ignored me and kept walking. My food was placed in the SAME bag!!! I then ask for a cup for my drink. At first the manager said NO, and at that point I didn't want it anymore, so I handed them the food back and asked for a refund. But then she decided to give me a cup. The employee that handed it to me was passing it to me then stopped and turned around as if I didn't want it and was laughing while doing it! Another employee had to literally tell her to give me the cup!!! She said I was acting like I didn't want it!!!! I told her, "no, you was just too eager to be sarcastic with me for no reason!!!!! I will NEVER go back!!! This place isn't professional at all!!! I see why they don't have a lot of business!! It's ran very poorly and the owners need to hire a whole new staff!!!!! The cook with the blonde dreads and the employee that wears the glasses was the only ones that was courteous!!
Love the taste and quality of back yard burger. Very poor service at inside counter. Never got served after waiting ten minutes. Need more help to accommodate customers
I got the Hawaiian chicken sandwich! Grilled chicken with those seasoned fries....DELICIOUS! The burgers are awesome too.
I live in Florence and I like to stop by and get a good burger every once in a while but never again. Tired of them never giving me what I payed for, just giving away money. Never again 😒
I was the only customer here and they served me burned fries. I asked them if they could make some fresh ones and the manager just took the old ones out of my hand and threw them in the trash. Didn't say a word to me. Then when she handed me the fresh ones, I said "thank you very much". Again she didn't say a word. She just turned around and walked off. I got this order to go and I am already dreading what the burger is going to be like. As I was the only customer here, it is probably old and cold.
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