I was out of town and got an email on 9/7 from Nest saying that my A/C unit had run excessively and the temperature in my home continued to rise the previous day. I contacted Bryan with Air Max and he was able to get a tech by the same day and determined that my compressor had failed (25 year old unit so I was not too surprised). I returned home Wednesday night 9/8 and on Thursday Bryan got me quotes on a complete new system and was able to secure the equipment in spite of the COVID supply chain issues. On Friday morning 9/10 Bryan and three techs showed and had us working before close of business. Excellent and professional service.
I had scheduled an appointment yesterday at noon for someone to come to my house at 9 AM, which is the time I was told they begin. No one arrived at 9 and every time I called the office there was no answer and the phone kept hanging up. I was finally able to reach someone around 9:45 AM and was told that they were running behind because of a meeting. I did not get a courtesy call and they could not give me a time of when they would arrive. So I checked with another company and they were able to accommodate me, so I called them back to let them know that I would be canceling the appointment and the lady just said okay. Very unprofessional! No customer courtesy! No respect for the customer! Hard to get ahold of. I sent an email and a message through Facebook Messenger and nobody responded. Very sad because I did use them in the past and was pleased with their service and price and their speedyness but today they really disappointed me. Now I've lost half a day of work because of this company not showing up when they said they would.
We are so thankful for Brian and Jacob! We had talked to several specialist before going with Airmax. The quality of this team and their expertise was evident! Brian was excellent with communicating, prompt to respond and well prepared for the job! Because of CoVid pandemic the warranted replacement part was not available. Brian went above and beyond finding us a suitable part. Not only that, but took the time to explain the system and it’s components. We felt Brian showed great empathy for us and showed up early this Saturday to save us from this September heat! We would recommend this team to anyone, hope to not need them for awhile but comforted to know that we can trust them if we did! We felt we got great value and a reasonable price. Thank you again!
When my thermostat went out causing me to have no ac during this summer, Brian and his team were at my home first thing and repaired my ac problems in no time. I was thrilled when I walked in the door to feel a fresh cool air once again. I would recommend him and his staff to anyone.... Very great business, dependable and trustworthy... Thanks Brian!!!
My system went down on a Thursday.....Air Max completely replaced it the next Monday...... Great service......Professionals....... Very Knowledgeable......Highly recommended for anyone who needs air/heating services!
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